Help centre
Questions? Sorted.
Everything you need to know about orders, delivery, returns and your new gadgets — none of the friction.
- Tracked worldwide shipping
- 30-day hassle-free returns
- Secure, encrypted checkout
Frequently asked questions
Orders & shipping
How long does delivery take?
Orders are processed within 1–3 business days. Once dispatched, most deliveries arrive within 7–15 business days depending on your country. You'll get an email with your tracking number as soon as your order ships.
Do you ship to my country?
We ship to over 45 countries across Europe, North America, the Middle East, Asia and Australia. If your country is available at checkout, we deliver there — all prices are shown in USD.
How do I track my order?
As soon as your parcel leaves our warehouse, we email you a shipping confirmation with a tracking link. Tracking can take up to 48 hours to show the first update, so don't worry if it looks quiet at first.
Can I change or cancel my order?
Yes — as long as it hasn't shipped yet. Reply to your order confirmation email within 12 hours of purchase and we'll update or cancel it for you. Once an order is dispatched, it can be returned instead.
Returns & refunds
What is your return policy?
Not in love with it? You have 30 days from delivery to return any unused item in its original packaging. Just get in touch with your order number and we'll send you everything you need to start the return.
When will I get my refund?
Once your return arrives and passes a quick check, we issue your refund to the original payment method within 3–5 business days. Depending on your bank or PayPal, it may take a few extra days to appear.
My item arrived damaged or faulty — what now?
Sorry about that! Send us a photo of the issue along with your order number within 7 days of delivery, and we'll ship a free replacement or give you a full refund — your choice, no return needed for damaged items.
Products & warranty
Do your products come with a warranty?
Every gadget is covered against manufacturing defects for 12 months from delivery. If something stops working under normal use, contact us and we'll repair or replace it.
Will electrical products work in my country?
Most of our gadgets are rechargeable via USB, so they work anywhere. For plug-in appliances, check the voltage and plug type listed on the product page — if you're unsure, message us before ordering and we'll confirm.
How do I look after my gadget?
Each product ships with its own instructions. As a rule of thumb: charge fully before first use, keep it dry unless it's rated waterproof, and clean it with a soft, dry cloth once it has cooled down.
Payments
Which payment methods do you accept?
You can pay securely with any of the methods below. Available options are always shown at checkout.
Is checkout secure?
Absolutely. Our checkout is powered by Shopify and protected by SSL encryption. We never see or store your full card details.
Will I pay customs or import duties?
Depending on your country, your local customs office may charge import duties or taxes on arrival. These are set by your government and are the buyer's responsibility.
Still have a question?
Our team answers every message within 24 hours, Monday to Friday. Reply to your order confirmation email and a real human will get back to you.
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